Conversational AI That Empowers Government Agencies To Connect 1-to-1 At Scale & Engage Like Never Before

Engage, inform, and guide users and citizens through complex processes, registration or renewals, payments, and even qualify constituents before submitted applications.

All 24-7, 365 days a year!

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Conversational AI Drives Outcomes
One of the unilateral challenges in government is how to communicate and serve mass populations, individually. Our technologies connect government agencies to their constituents 1-to-1 at scale like never before: Easily construct conversational journey's and flows within the KBot Lightning software, engage constituents in real-time conversations, automatically authenticate and register them for programs, connect them to valuable resources, provide digital content, empower their own journey's to learn more, extend wrap around services throughout conversations, and garner data at every turn.

Program Pre-Qualification

Save time by collecting constituent information prior to their appointment. Automatically send forms and ensure users have all documentation (IDs, pay stubs, proof of residency...) before booking appointments. Qualify users to ensure only those who can access benefits apply (and direct those who do not qualify to other services).

Registration and Appointment Reminders

Never have a citizen experience a laps in coverage due to mistakes around re-enrollement requirements or deadlines. Automatically send reminders to program beneficiary months or weeks before program deadlines.

Strong Data for Superior Grant Writing

Ensure all data (every URL click, opt in message, conversion, drop out, or un-comprehended utterance) is recorded with clear monthly reporting based on your specific KPIs. Always know exactly how many people completed registration, where those people are located, and how best to serve!

Outreach and Marketing Support

Increase conversions by sending targeted and intentional outbound messages. Let the citizens know what services are available to them through the communication they overwhelmingly prefer. Ensure that everyone understands open hours, and connect with the community for holidays and other outreach.

And we can do it in multiple languages...

HIPAA-Compliant and PCI Compliant

Our chats are HIPAA-compliant, by properly handling sensitive health & medical data, including protected health information (PHI).

KBot Lighting is a healthcare-focused chatbot and we’ve worked with hospitals, networks, small offices, and more for years to achieve the most frictionless HIPAA-compliant chat & chatbot on the market.

Take payments through the stream of text - deal with fewer in-person cash transactions.

Our web-based & SMS chatbots are natively HIPAA-compliant and can also be used for live chat. No extra steps are needed to secure them. We also support 2-factor authentication (2FA) for added security and privacy.

Text KLaunch to 55433